Customer Service Representative - State Farm Agent Team Member
Full Time • Louisville, KY
Benefits:
- Bonus based on performance
- Paid time off
- Training & development
Who We Are:
At Derek Carlton State Farm, we’re not just in the business of insurance — we’re in the business of helping people plan, protect, and prosper. Our office culture is built on integrity, learning, and fun. We’re seeking a detail-oriented, people-focused team member who thrives on both solving problems and spotting opportunities to serve more deeply.
About the Role:
As a Customer Service Representative, your primary focus is helping current customers with their insurance needs — while also identifying gaps and recommending additional protection where it makes sense. This is a great fit for someone who enjoys meaningful conversations and has a natural ability to connect, educate, and support.
This role is an equal mix of service (50%) and coverage-focused conversations (50%) — not high-pressure selling, but proactive, helpful guidance.
What You’ll Be Doing:
Service Responsibilities (50%)
- Help existing clients with policy changes, billing updates, and general service needs
- Respond to inbound calls, emails, and follow-up tasks with a friendly, solution-driven approach
- Ensure all account records are accurately documented in our CRM
- Handle state-to-state transfers and onboarding for relocating clients
Coverage Guidance Responsibilities (50%)
- Recognize potential coverage gaps during service interactions
- Recommend additional products or policy adjustments that align with customer goals
- Educate clients on insurance options in a simple, approachable way
- Transition service calls into consultative conversations about broader needs
- Support the agency’s overall growth by strengthening customer relationships
What You’ll Need:
- Active Property & Casualty and Life & Health Licenses (required before start)
(Kentucky, and Indiana required) - Strong communication and listening skills
- High attention to detail and follow-through
- Confidence handling both customer concerns and proactive recommendations
- Comfort with technology, phone conversations, and documentation
Why This Role Is Special:
You’re not just answering phones — you’re making an impact. Every interaction is a chance to help someone feel more confident, more protected, and more supported. You’ll be part of a team that celebrates both doing the right thing and achieving real results.
Compensation & Perks:
- Base pay + performance bonuses
- Paid time off and holidays
- Incentive programs and recognition
- Long-term career path with leadership opportunities
- Ongoing training and team development
Our Core Values:
At Derek Carlton State Farm, we live by four values that define who we are:
- Do What’s Right First
- Compete to Win
- Continuously Learn
- Have Fun
Compensation: $42,000.00 - $63,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Louisville, KY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none