Account Associate - State Farm Agent Team Member
Full Time • Louisville, KY
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
Who We Are:
At Derek Carlton State Farm, we believe in doing what’s right first, growing through learning, celebrating wins, and making every day at the office one worth showing up for. We’re looking for a new team member who brings energy, integrity, and a love for helping people make smart insurance and financial decisions.
About the Role:
As a Account Associate, your day will center around building relationships, uncovering customer needs, and helping people protect what matters most. This role is 75% sales-focused, 25% service-oriented, ideal for someone who thrives on setting goals and crushing them — while also making sure clients are supported and cared for.
As a Account Associate, your day will center around building relationships, uncovering customer needs, and helping people protect what matters most. This role is 75% sales-focused, 25% service-oriented, ideal for someone who thrives on setting goals and crushing them — while also making sure clients are supported and cared for.
What You’ll Be Doing:
Sales-Focused Responsibilities (75%)
- Reach out to new potential clients and respond to warm leads
- Build a personal pipeline through follow-up, referral outreach, and consistent communication
- Help onboard new customers and explain coverage in a simple, approachable way
- Recommend personalized insurance and financial service solutions (P&C + Life/Health)
- Assist customers relocating to/from other states (state-to-state transfers)
Service-Focused Responsibilities (25%)
- Help current clients with coverage updates, billing questions, and general account servicing
- Track all client interactions and follow-ups with accuracy and consistency
- Contribute to client retention through reliability and relationship-building
What You’ll Need:
- Active Property & Casualty AND Life & Health Licenses required prior to start
(Kentucky, and Indiana required) - Strong communication skills and confidence speaking on the phone and in person
- Ability to prioritize tasks and maintain attention to detail in a busy environment
- Passion for helping others and a drive to grow
Licensing Reimbursement (Eligibility After 12 Months):
We offer license reimbursement for team members who:
We offer license reimbursement for team members who:
- Complete one full year of employment
- Meet sales performance milestones during their first 12 months
- Consistently demonstrate alignment with our team culture and values
Why Join Our Team?
- A work environment that values fun, learning, and excellence
- Support from a team that truly believes in growth and leadership development
- Regular recognition, team celebrations, and chances to shine
- A clear opportunity to build a career — not just a job
Compensation & Perks:
- Base salary + commission + performance bonuses
- Paid time off, holidays, and incentive programs
- Long-term career path with leadership potential
- Hands-on training and mentorship from a successful agency team
Our Core Values:
At Derek Carlton State Farm, we live by these four values every day:
- Do What’s Right First
- Compete to Win
- Continuously Learn
- Have Fun
Compensation: $45,000.00 - $67,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Louisville, KY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none